Last Updated: 13/09/2026

We want every Blue Heart Card to arrive safely and bring joy to its recipient. Please review our shipping and refund
policy below.

SHIPPING

1. Processing Time
Orders are handmade and typically processed within 7 business days before shipping. During peak seasons (holidays, Valentine’s Day, etc.), processing may take slightly longer.

2. Shipping Time
Once shipped, delivery typically takes 10–14 business days depending on your location and selected shipping method.

3. Shipping Rates
Shipping costs are calculated at checkout based on your location and order size.

4. Order Tracking
You will receive a tracking number via email once your order has shipped. Please allow 24–48 hours for tracking information to update.

5. Shipping Delays
We are not responsible for delays caused by the shipping carrier, customs (for international orders), or events
beyond our control (e.g., weather, holidays).

6. International Shipping
International customers are responsible for any customs fees, duties, or taxes applied by their country.

RETURNS & REFUNDS

7. Handmade Product Notice
Because every Blue Heart Card is handcrafted, slight variations in glitter, color, or design are normal and are not considered defects.

8. Damaged or Defective Items
If your card arrives damaged or defective, please contact us within 7 days of delivery at info@blueheartcards.com with a photo of the item. We will offer a replacement or refund.

9. Non-Returnable Items
Due to the handmade and personalized nature of our products, we do not accept returns or exchanges for:
– Change of mind
– Personalized or custom-order cards
– Cards that have been used, written in, or altered

10. Order Cancellations
Orders can be cancelled within 24 hours of purchase, provided they have not yet entered production/shipping.
Contact us immediately at info@blueheartcards.com to request a cancellation.

11. Refund Process
Approved refunds will be processed to your original payment method within 7–10 business days.

12. Lost Packages
If tracking shows your package as delivered but you have not received it, please contact your local courier first. If the
issue is not resolved, contact us at info@blueheartcards.com and we will assist you.

13. Contact Us
For any shipping or refund questions, reach out to us:
Email: info@blueheartcards.com
Website: blueheartcards.com